Help Center

All Bran Case packages are shipped from our various warehouses all over the world and delivery times will vary based on your proximity to the nearest warehouse. Typical shipping windows are:

US/International shipping: 7-14 business days

*P.S. This doesn’t include the normal 24-48 hours of warehouse processing time.

*P.S.S Due to the high volume, our warehouses' processing time is 1-10 business days, depending on the item(s) you ordered.

We have a total of 4 fulfillment centers across the world including China, Malaysia, USA and Brazil.

You can track your order(s) here.

If your order has still not shown up please contact our support team so we can verify you used the correct address at checkout. Alternatively, you may also try checking with your neighbors to make sure your packages weren't delivered wrongly.

Contact us at support@brancase.com

You will receive a tracking number after your orders have been processed. If you did not receive an email with reference to your tracking number, kindly contact our support team. Our customer service officer will then issue a ticket number and will follow up with you closely.

Contact support at support@brancase.com